Frequently Asked Questions
Everything you need to know about your Elizabeth Arden experience, from shipping to skincare expertise.
How can I track my Elizabeth Arden order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can also track your status directly through the 'Order History' section of your account on our website.
What is your return policy for beauty products?
We offer a 30-day return policy for products purchased directly from our website. Items must be returned in their original packaging. Please note that shipping fees are non-refundable.
Are Elizabeth Arden products tested on animals?
Elizabeth Arden does not perform animal testing on our finished products or ingredients, nor do we ask others to test on our behalf, except where required by law.
How do I find the right Ceramide capsule for my skin type?
We offer a variety of targeted Ceramide capsules. Our Advanced Ceramide is for general anti-aging, Retinol for line erasure, Vitamin C for brightening, and Hyaluronic Acid for hydration. You can use our online Skin Consultant tool for a personalized recommendation.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Afterpay for interest-free installments on eligible orders.
Do you offer international shipping?
Currently, our website serves customers within the United States. For international purchases, please visit our localized international sites or authorized global retailers.